Effective Date: 1 January 2027
These Terms apply when a customer separately purchases device setup, monitoring, cloud or technical-support services after buying a product. They do not apply unless Media Entertainment Limited supplies a written quotation or service description and the customer agrees to it.
Optional services are not included in the product price unless expressly stated. We discuss the customer’s needs after the product purchase and provide a written scope, duration, price, payment schedule and any technical prerequisites. The service agreement consists of that accepted quotation, these Terms and any referenced service specification.
If the accepted quotation directly conflicts with these Terms, the quotation controls for that service, but neither document removes a mandatory consumer right.
Services may include remote or guided device setup, configuration, troubleshooting, monitoring, cloud access, storage, software-related assistance and technical support. The exact deliverables are only those identified in the accepted quotation. Hardware repair, on-site work, data migration, third-party licences, internet connectivity and continuous monitoring are excluded unless expressly included.
Where remote access is required, we will explain the intended access and request authorisation. We will use access only for the agreed service and reasonable security, support and legal purposes. The Privacy Policy applies. The customer should back up data and minimise access to unrelated confidential information before a support session.
Fees are stated in the quotation and charged in US dollars through the agreed payment process. Taxes and mandatory charges will be disclosed. We may pause work if an agreed payment is not made, after reasonable notice and subject to applicable law.
A service may be agreed for a month, year or another fixed period. It does not automatically renew and we do not automatically make a recurring charge. Before a further period, we will contact the customer, describe the renewal period and price, and obtain fresh approval. Silence is not consent to renewal.
Service fees are non-refundable after the customer accepts the quotation and service delivery begins, except where the accepted quotation or applicable law provides otherwise. If a customer cancels, we may retain or charge the amount reasonably attributable to work already performed and non-cancellable third-party costs, to the extent lawful.
A non-refund statement does not apply where the service was never started, was not supplied, was materially defective or misrepresented, or a mandatory law requires cancellation, re-performance, price reduction or refund. If we cancel without customer breach, we will refund the prepaid amount for service not provided.
We will provide the service with reasonable care and skill. Unless expressly included, we do not promise uninterrupted availability, a particular speed, recovery of lost data, compatibility with every third-party system, or prevention of every cyber incident. Third-party networks, cloud platforms, manufacturers and software may change or fail outside our control.
Any stated response or completion time is an estimate unless the quotation expressly makes it a service level or deadline.
We may suspend or terminate service for unlawful use, a security threat, dangerous conduct, material non-payment or material breach, using reasonable notice where the circumstances allow. The customer may terminate as provided in the quotation or by contacting us. On termination, outstanding charges and provisions intended to survive remain effective.
Our responsibility is subject to applicable consumer law and the Terms and Conditions of Sale. We do not exclude liability that cannot be excluded. The customer remains responsible for independent backups and for decisions about operating, flying, recording, monitoring, configuring or relying on a product or service.
To request, change, renew or cancel an optional service, email order@mediaentertainmentme.com.
