Effective Date: 1 January 2027
These Terms govern purchases of electronic products from Media Entertainment Limited through mediaentertainmentme.com. They explain how an order becomes binding, how payment and delivery work, and the rights and responsibilities that apply to each purchase. Please read them before placing an order.
Media Entertainment Limited operates mediaentertainmentme.com and is the seller identified on each order confirmation. Our statutory company information is displayed in the website footer. In these Terms, “we”, “us” and “our” mean Media Entertainment Limited; “you” and “your” mean the customer.
These Terms apply to consumer orders delivered in the United States and Canada, excluding Quebec. They are supplemented by the Returns and Refund Policy, Shipping and Delivery Policy, Product Warranty Policy, Privacy Policy, Cookie Policy, Optional Services and Renewals Terms, and Legal and Product Use Notice. If a product page or written quotation contains a product-specific term, that term applies to the extent of any direct inconsistency.
Nothing in these Terms excludes, restricts or replaces a right or remedy that cannot lawfully be excluded under the federal, state, provincial or territorial law applying to your order.
You must be at least 18 years old and legally able to enter into a contract. You must provide complete, current and accurate checkout information and may order only for lawful purposes. We may reasonably refuse or cancel an order where information cannot be verified, payment is not authorised, the product cannot lawfully be supplied to the destination, fraud or misuse is suspected, or stock is unavailable.
We sell drones, CCTV and security equipment, DVRs, projectors, headphones and audio equipment, Android devices, cables, chargers, batteries and related accessories. Product photographs are illustrative. Screen settings, packaging updates and manufacturing tolerances may cause minor differences that do not materially affect the product.
Important specifications, compatibility requirements, included accessories, safety warnings and any product-specific warranty period should be reviewed before purchase. You are responsible for checking compatibility with your equipment, network, electrical supply, mobile carrier, software and intended use. Please contact us before ordering if compatibility is uncertain.
We may correct an obvious description, price, tax, shipping or availability error before dispatch. If an error affects an accepted payment, we will contact you and offer the corrected order or a full refund.
All prices and payments are in United States dollars unless the checkout expressly states otherwise. The checkout will show the product price and all shipping charges, applicable sales taxes, customs duties and other mandatory charges collected by us before you submit the order. The final total shown at checkout is the amount payable to us.
A Canadian customer’s bank or payment provider may apply its own currency-conversion rate or foreign-transaction charge. We do not control or receive those external charges.
Alipay is the only payment method currently accepted. Payment is subject to Alipay’s terms, verification and authorisation procedures. We do not directly store complete payment credentials. You authorise us and Alipay to take the displayed order total when you submit the order.
An acknowledgement email confirms receipt of the order request; it does not necessarily mean the order has been accepted. A binding sales contract is formed when we send a dispatch confirmation, unless applicable law provides otherwise. We may release an authorisation or issue a refund if an order is not accepted.
You may request cancellation before dispatch by emailing order@mediaentertainmentme.com promptly with your order number. We will try to stop processing, but cancellation cannot be guaranteed after picking, packing or shipping has started. If the order has already been dispatched, the Returns and Refund Policy applies.
Normal processing takes 1–3 business days. Estimated delivery is within 10 business days after dispatch. These are estimates, not guarantees, unless we expressly agree to a guaranteed date. Tracking information will be provided where available.
US orders are normally dispatched from a US fulfilment location and Canadian orders from a Canadian fulfilment location. Delivery is available throughout the United States and throughout Canada except Quebec, subject to courier, dangerous-goods, battery, remote-area, territory and address restrictions.
Risk of accidental loss or damage passes as required by the law applying to the delivery. Where legally permitted, it passes when the order is delivered to the address or authorised recipient specified at checkout. Ownership passes after full payment and delivery.
Inspect the parcel promptly. Please report visible damage, missing items, an incorrect product, or a parcel marked delivered but not received within 48 hours of delivery or the carrier notification by emailing order@mediaentertainmentme.com. Include the order number, photographs and packaging where reasonably available. This reporting request helps us investigate with the warehouse and carrier; it does not remove a legal right that cannot be waived.
Change-of-mind return requests must be emailed within 21 days after confirmed delivery and require approval before shipment. Conditions, exclusions, return costs and refund processing are in the Returns and Refund Policy.
Products normally carry our one-year limited warranty unless a different period is displayed on the product page. An optional extended warranty may be offered with separate coverage and pricing. The Product Warranty Policy explains the claim process and remedies.
Refunds are normally made to the original payment method. We may require reasonable proof of purchase, identity, product condition, defect, delivery issue or payment ownership before issuing a remedy.
Device setup, monitoring, cloud and technical-support services are not included unless expressly stated. They are discussed and quoted separately after product purchase. No service begins until its scope, price, duration and payment terms have been agreed. There is no automatic renewal or automatic recurring charge; fresh approval is obtained before each renewal. The Optional Services and Renewals Terms apply.
You must use products safely, lawfully and in accordance with instructions. Drones, cameras, recording devices, radio-enabled equipment and batteries may be subject to registration, licensing, flight, privacy, surveillance, consent, radio-frequency, import, transport, workplace and local safety rules. The Legal and Product Use Notice provides further information. We do not provide legal or regulatory approval for your intended use.
The website design, text, graphics, product presentation, software and Media Entertainment branding are owned by us or used under licence. You may view and print reasonable extracts for personal purchasing purposes. You must not copy, scrape, republish, reverse engineer, interfere with, attack, test without permission, or use the website or its content commercially in violation of law or intellectual-property rights.
We are responsible for losses that are a reasonably foreseeable result of our breach of these Terms or failure to use legally required care. We are not responsible for losses caused solely by your misuse, unlawful operation, incompatible equipment, unauthorised modification, failure to follow instructions, or an event outside our reasonable control, except to the extent the law makes us responsible.
Products are supplied for personal consumer use unless we expressly agree otherwise in writing. We do not exclude liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where such exclusion is prohibited. Any limitation is subject to applicable product-liability, consumer-protection and warranty law.
We are not in breach for a delay caused by events outside our reasonable control, such as severe weather, natural disaster, carrier interruption, customs action, labour disruption, cyber incident, epidemic, governmental restriction or infrastructure failure. We will take reasonable steps to reduce the impact and will provide any cancellation or refund remedy required by applicable law.
The mandatory consumer-protection law of your delivery location applies to the extent required. US orders are subject to applicable US federal law and the law of the relevant state or territory. Canadian orders are subject to applicable Canadian federal law and the law of the relevant province or territory, excluding Quebec because we do not deliver there.
Please contact order@mediaentertainmentme.com first so we can try to resolve a complaint. These Terms do not require arbitration, waive a class proceeding, or force a consumer to bring a claim in a forum where doing so would be unlawful. A court or dispute body with jurisdiction under applicable law may hear the dispute.
If a provision is unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions continue. Our delay in enforcing a right is not a waiver. You may not transfer an order or claim without our consent where consent may lawfully be required. We may transfer our rights as part of a genuine corporate reorganisation or business transfer if this does not reduce your mandatory rights.
We may update these Terms prospectively. The version accepted when you placed an order normally governs that order. Headings are for convenience and do not change meaning.
For order questions, cancellations, complaints or legal notices concerning a consumer purchase, email order@mediaentertainmentme.com. Please include your order number and enough information for us to investigate.
